Push Updates - Upgrades do not work easily. Often, one or more tablets do not get upgraded in each school and require multiple tries. There is no error message to understand what goes wrong

• Related Articles

• Get School Data - Logs very often do not get downloaded (They show a red cross)

  Get School data is an internet dependent process,When the internet speed is low or connection is unstable it will show this error. Always keep your Facilitator App updated in order to avoid this issue.

• Get School Data- Takes too long and then fails repeatedly. Unable to tell if data from school has been downloaded onto the Facilitator App

  Step-1 Check if you have the latest version of Facilitator App Step-2 Make sure that latest Download data was performed and push updates happened to Pi. Step-3 Check that Pi is on a stable connection. Step-4 If gets school data shows failed then the ...

• Post Push Update - Upgraded features show on tablet, but version number on Get School Data still shows the old number

  Perform Send report once from the tablet.

• Sync to server - Takes too long - sometimes as much as 4 to 5 days and 40 to 50 tries. No error message displayed, so we are unable to tell what went wrong

  Step-1 Update latest Facilitator App. Step-2 Ensure that you are on stable and working network connection.

• Student Login does not show up in other tablets if student forgets to log out and presses back on the Android. Other tablets when tried simultaneously,crash. Sometimes, the same login id is seen as active on two tablets

  It is not a bug but a feature to avoid Data duplication. If same Ids are showing as active on two different tablets then at least one of them is not connected to Pi.