Unable to register on SwiftPAL despite having correct credentials

Unable to register on SwiftPAL despite having correct credentials

  1. Ensure that your internet connection is stable.

  2. Check if you are correctly connected to LAN or Wi-Fi in the school lab.

  3. Restart your Chrome browser to refresh the session.

If the issue persists, report the issue
by using the following format:

  • Program Code:

  • Admin Code (if applicable):

  • Student Grade (if applicable):

  • Student Code (if applicable):

  • Subject (if applicable):

  • Level (if applicable):

  • Mission Name (if applicable):

  • Stage Number (if applicable):

  • Photo/Video Evidence (if applicable):

Send this report to the support team for verification and correction.


and providing details such as error messages or screenshots if available

    • Related Articles

    • Unable to log in as Admin despite using correct credentials

      Check your internet connection to make sure it’s stable. Verify that your Admin credentials are entered correctly (Admin Code and other details). Restart your Chrome browser and try logging in again. If you still cannot log in, report the issue with ...

    • How to install SwiftPAL desktop application

      For better experience, open this manual in your laptop or desktop

    • Unable to generate OTP to login into SwiftPAL invigilator Bot

      Check if there is network in your phone. Check your internet connection to ensure it's stable. Restart your phone and attempt to generate the OTP again. If you are still unable to generate OTP, report the issue to support team.

    • Unable to find student name in the same grade

      Verify your internet connection to ensure it is active and stable. Refresh your session by closing and reopening the Chrome browser. Ensure you are logged in with the correct student details. Please go to the admin page and verify the details if the ...

    • Unable to start baseline test

      Check if your internet connection is stable. Ensure that in the Invigilator Bot, you have generated code for the correct Program Code and Subject Ensure the test code entered is correct. Restart your computer and attempt to start the test again. If ...