General
How to create shortcut of SwiftPAL
Open Chrome browser on your desktop. Type the link in the browser app.swiftpal.ai to open the website. Go in the right section of the browser and click on the computer icon. Click on install. Congratulations, your shortcut is created. Now you can ...
The system is not powering up
Ensure that the power cable is securely plugged in. Restart the computer or try plugging the power cable into a different outlet. Report the issue to AMC vendors if the system does not power up.
Unable to generate OTP to login into SwiftPAL invigilator Bot
Check if there is network in your phone. Check your internet connection to ensure it's stable. Restart your phone and attempt to generate the OTP again. If you are still unable to generate OTP, report the issue to support team.
Unable to start baseline test
Check if your internet connection is stable. Ensure the test code entered is correct. Restart your personal computer and attempt to start the test again. If the problem persists, report the issue to the support team with the necessary evidence.
Even after clicking on next, same content/video is being played
Ensure your internet connection is stable. Please ensure that you have not skipped any part of the video. Restart your Chrome browser and try again. If the issue hasn't been resolved, report the issue to the support team with relevant details using ...
Unable to log in as Admin despite using correct credentials
Check your internet connection to make sure it’s stable. Verify that your Admin credentials are entered correctly (Admin Code and other details). Restart your Chrome browser and try logging in again. If you still cannot log in, report the issue with ...
How to log in as Admin?
To log in as an Admin,go on to kabab menu.three dots in top right corner at student login screen Select Admin You need to enter your Admin credentials on the login screen. After entering your password, click on Continue to access the admin panel. If ...
How to log out from student ID?
To log out,go in top right corner. Click on 3 dots/ Kabab to open menu Click the "Logout" button in the SwiftPAL app. Once logged out, you will need to re-enter your login credentials to access the app again. If this does not work, please report the ...
How to reset password of a student
After 3 incorrect login attempts, the "Forgot your Password" option will appear. Select the "Forgot your Password" option. Enter the last four digits of the student ID for verification. If successful, you will be asked to select a new fruit and ...
Unable to find student name in the same grade
Verify your internet connection to ensure it is active and stable. Refresh your session by closing and reopening the Chrome browser. Ensure you are logged in with the correct student details. If you still cannot find the name, report the issue using ...
Unable to register on SwiftPAL despite having correct credentials
Ensure that your internet connection is stable. Check if you are correctly connected to LAN or Wi-Fi in the school lab. Restart your Chrome browser to refresh the session.If the issue persists, report the issue by using the following format: Program ...