Hardware related Replacement/Repair terms

Hardware related Replacement/Repair terms


This document consists of basic guidelines which is needed to follow while asking for Hardware replacement/repair from CG .

To check your Lenovo Device's warranty status Click here and enter your device serial number.

Things which not covered under warranty

1- Physically damaged Tablets
2- Liquid damaged Tablets
3- Tablets which were repaired from third party vendors instead of Lenovo authorized service center

Things which void the warranty terms

1- Getting tablet repaired from third party vendors instead of Lenovo authorized service center
2- Spilling any type of liquid over the tablet
3- Physically tampering the tablet

Mandatory steps to follow at the time of tablet submission

1- Note down the hardware id
2- Remove the SD card
3- Write the last four digits of the hardware id on the SD card, so that the SD card can be inserted in the same tablet

Post service instructions

1- After collecting tablets, please check if the issues get resolved or not.
2- If the motherboard gets changed then please drop us a mail with ID checker App’s screenshot and get it submitted to your Admin/PO.
3- When motherboard gets changed, we need to install CG Slate app again in it, so submit it to your Admin/PO and ask us to install CG Slate app in it.

Note:- When motherboard get changed its serial number also get changed.Please inform the same to us.



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