What should I do if the app gets stuck on the “Confirm and Register” screen?
After you enter your registration code and click "Confirm," the app begins a critical process called Content Extraction. This sets up the educational videos and 3D simulations on your device.
Be Patient: This process can take several minutes depending on your computer's speed.
Do Not Close: Do not close the app or turn off your computer while extraction is running.
When to Restart: If the screen has not moved for more than 10-15 minutes, close the app completely, restart it, and try the registration process one more time.
If everything is correct and the issue still persists, please contact our technical support team with the required details, (or) call our helpline number 011-40747485 to raise your concern.
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