Some of the students' names are showing in the wrong section on the bot?

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• I can see the names of some old students on the bot. How can these be removed from the list?

  Kindly verify whether your school’s student data has been updated on the State Education Portal. - If already updated but still visible : If the details are updated on the UDISE portal, please confirm their basic details, like email ID, UDISE code, ...

• I can see the names of some old students on the bot. How can these be removed from the list?

  Please verify whether the student information has been correctly updated in the State Education Portal. - If yes: If the details are updated on the UDISE portal, please confirm their basic details, like email ID, UDISE code, and Teacher code and ...

• Cannot find the new student names in the student list?

  - Kindly ensure that the new student details have been updated correctly on the UDISE portal. - Once updated, the names will be visible in the chatbot within 2 weeks. If the names are still not showing after this period, please contact us.

• Students are not promoted to the next grade or class?

  First, please check whether grade progression has been completed for your state in the state database. - If progression is completed: The system will reflect promoted students after syncing with the State Portal. If the data is correct on the portal, ...

• Why can't I see my teacher's name on the bot?

  - Please confirm whether the teacher is a new joiner or has recently transferred from another school. - If yes, kindly check if their details are updated on the UDISE portal. Please note that the bot retrieves teacher names from the UDISE portal. - ...