General
Gender Is a Required Field
Hi, To Resolve this issue follow the steps mentioned below:- Uninstall the CG App. Install The App Scan the same licence. If still a problem persists please contact our Helpline team over Group.
Something went wrong even after (even after entering correct license)
Hi, In order to resolve this issue please follow the steps mentioned below-: Change the internet connectivity and try again. If Issue persists then follow step no 2. Reinstall the CG slate App and try again. If still a problem persists please contact ...
How to check CG App Version
Hi, To check CG App version follow the below steps:- Go to setting Click on App & Notification Click on Cg App Scroll down to see the App Version. If still a problem persists please contact our Helpline team over Group.
Send Reports Failed
Hi, To Resolve this Issue please follow the steps mentioned below:- Check your internet connection And try again. If still this issue persists then follow step no 2. Restart the Device and try again. If still a problem persists please contact our ...
Invalid Roll no
Hi, In order to resolve this issue please follow the steps mentioned below:- Mention all the invalid student IDs in the MB New Enrollment Sheet. Once it's done Please inform us in group as well. Note: Once the IDs are uploaded, we will inform you in ...
How to Add more student In a device
Hi, To Resolve this issue follow these steps:- Click on CG App. Go to Admin Profile. Click on Admin Profile to create more accounts in a tablet. 4. Click on the “+” icon to add a student account on a tablet. Enter the student Id which you want to ...
How to turn off Talk Back
Hi, In order to resolve this issue please follow the steps mentioned below:- you can use triple tap or two fingers simultaneously for action performed. Go to settings. Click on Accessibility. Click on talk back and turn it off. A detailed video link ...
How to delete a student Profile
Hi, In order to delete a Student on your Device please follow the steps mentioned below: Connect your Device with the Internet. Open CG Slate Application. Tap Admin Profile. Enter Admin PIN. Click on the Student Profile that you want to Delete. Click ...
How to reset Advertising ID.
Hi, To reset your Advertising ID, please follow the below steps-: Go to Setting Click on google Click on Ads Click on Reset Advertising ID A detailed video link is also mentioned at the end of this FAQ, you can also refer to the same. ...
Device Date seems to be inaccurate.
Hi, In order to resolve this Issue follow the below Steps-: GO to Setting Click on system Click on Date & Time and correct them. A detailed video link is also mentioned at the end of this FAQ, you can also refer to the same. Date seems to be ...
How to find Contact us Page
Hi, To Navigate Contact us page follow the below steps-: Click on CG Application. Click on Admin Profile. There are three lines on the right side. Click there. Click on the contact us page. A detailed video link is also mentioned at the end of this ...
How to perform Report Issue in CG Slate
Hi, To do Report issue please follow the steps mentioned below :- Long Press on CG App Click on App Info Click On Storage & Cache Click on Storage Click on Add a new Issue Enter your Mobile No Mention your Issue Click on Submit. A detailed video link ...
Black Screen (Timer : 00)
Hi, In Order to Resolved this issue please follow the below steps mentioned below-: First you need to check the Cg App version if the version is 12.3 then follow step 2. Note down the student ID, Grade and Udise CODE and share with us. Uninstall the ...