General
How to log in as Admin?
To log in as an Admin,go on to kabab menu.three dots in top right corner at student login screen: Select Admin You need to enter your Admin credentials on the login screen. After entering your password, click on Continue to access the admin panel. If ...
School Name, School Code, and Program Code are not displayed correctly in the confirmation pop-up
Verify your internet connection. Restart the SwiftPAL and try again. Report the issue with the support team if the problem still persists.
Error message appears after entering Program Code or Admin Code
Verify the Program Code , Admin Code and password to ensure they are correct. Make sure you are using the correct details of the school. Check your internet connection to ensure it's active. Report the issue with the support team if SwiftPAL still ...
Not able to catch the monster
Check your internet connection to make sure it is stable. Ensure that you have completed all the stages in the mission and that they are green and not any other colour. Restart the SwiftPAL app to clear any session errors. Try logging out and logging ...
Even after clicking on next, same content/video is being played
Ensure your internet connection is stable. Please ensure that you have not skipped any part of the video. If you have skipped, you will not get the next option and will need to watch the video again. Restart your SwiftPAL app and try again. If the ...
Can I log in on another device as a student?
Yes, you can log in on another device within the same lab of school. However, if you are logged in on one device, you will be automatically logged out from the other device, where you had logged in earlier. If you face any issues during the login ...
The Internet is connected but unable to run PAL
Ensure your internet connection is active and working. In the case of desktop app, on your computer, open fast.com or speedtest.net to see the net speed. In case of the Android app, check the icon that is shown inside the SwiftPAL app It should not ...