Post Push Update - Upgraded features show on tablet, but version number on Get School Data still shows the old number

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• Post Push Update - Tablet still shows the old features. There is no way to know if the upgrade has been completed

  If the old features are coming after upgrading the app it itself indicates that the app has not been upgraded in such cases restart the device and upgrade again.

• Get School Data - Logs very often do not get downloaded (They show a red cross)

  Get School data is an internet dependent process,When the internet speed is low or connection is unstable it will show this error. Always keep your Facilitator App updated in order to avoid this issue.

• Every time I Sync the data message “Send Report Failed” Comes

  Every time I Sync the data message “Send Report Failed” Comes To resolve this issue please follow the following steps 1-  First of all check if the the network to which your device is connected is working properly or not (You can do it by simply ...

• Screen Goes Black and Player times shows 00:00 whenever I try to open any Video in CG Slate.

  Screen Goes Black and Player times shows 00:00 whenever I try to open any Video in CG Slate. To resolve this issue, please follow the process described below:- Important Notice- To Update CG Slate your device must be connected to internet. 1- Perform ...

• My CG Slate shows External Id is not a valid field whenever I switch it on.

  My CG Slate shows External Id is not a valid field whenever I switch it on. To resolve this issue please follow the process described below:- 1- Perform the Report issue process (Link to the article) and note down your ticket number. 2- Call on our ...