Get School Data - Logs very often do not get downloaded (They show a red cross)

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• Get School Data- Takes too long and then fails repeatedly. Unable to tell if data from school has been downloaded onto the Facilitator App

  Step-1 Check if you have the latest version of Facilitator App Step-2 Make sure that latest Download data was performed and push updates happened to Pi. Step-3 Check that Pi is on a stable connection. Step-4 If gets school data shows failed then the ...

• Post Push Update - Upgraded features show on tablet, but version number on Get School Data still shows the old number

  Perform Send report once from the tablet.

• Push Updates - Upgrades do not work easily. Often, one or more tablets do not get upgraded in each school and require multiple tries. There is no error message to understand what goes wrong

  Push updates from facilitator app are different than of Updates on the Tablets Note:- Push update is meant to Update Pi only.

• Clear Data Process in CG Slate

  Clear Data Process in CG Slate If you are asked to perform “Clear Data Process” , please follow the process described below:- Important Note:- It is necessary to connect with Internet while performing “Clear Data process”.(Link to the Article) 1- Go ...

• How to Set New PI & SD Cards

  Setting up New Pi consists of several steps, let us do it Step by step. Before we start we would need the list of things provided below:- 1-Raspberry PI 2-Pi Case/Cover 3-Charging adapter & Cable 4-SD card for PI 5-A device with Facilitator app ...