Screen Goes Black and Player times shows 00:00 whenever I try to open any Video in CG Slate.

Screen Goes Black and Player times shows 00:00 whenever I try to open any Video in CG Slate.

Screen Goes Black and Player times shows 00:00 whenever I try to open any Video in CG Slate.


To resolve this issue, please follow the process described below:-


Important Notice- To Update CG Slate your device must be connected to internet.


1- Perform Clear Data process. (Link to the article)

2- Go to Home Screen by pressing Home key.

3- Enter Admin Pin.

4- Click on Menu.

5- Click on CG Slate app.

6- Restart the Device.


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