CG Slate With Pi
How to Set New PI & SD Cards
Setting up New Pi consists of several steps, let us do it Step by step. Before we start we would need the list of things provided below:- 1-Raspberry PI 2-Pi Case/Cover 3-Charging adapter & Cable 4-SD card for PI 5-A device with Facilitator app ...
Hardware related Replacement/Repair terms
This document consists of basic guidelines which is needed to follow while asking for Hardware replacement/repair from CG . To check your Lenovo Device's warranty status Click here and enter your device serial number. Things which not covered under ...
Connecting your device with Internet
Connecting your device with Internet This article will guide you on connecting your device with internet. To connect your device with Internet,please follow the process described below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. ...
How to Check App Version of Facilitator App
How to Check App Version of Facilitator App. 1- Go to Home Screen by pressing Home key. 2- Enter Master Pin . 3- Go to Settings. 4- Go to Apps 5- Go to Manage Apps 6- Click on CG Facilitator App. 7- Your App version will be shown here.
Master Pin Disabled
Master Pin Disabled To resolve this issues, please follow the process described below:- 1- Go to Home Screen by pressing Home key. 2- Go to Settings. 3- Go to Apps. 4- Click on Settings Icon. 5-Click on Draw over other Apps. 6- Click on CG Slate B2B. ...
My Device Screen is Broken
My Device Screen is Broken If your Device’s screen is broken then first of all inform your “Admin” about the issue after that you can opt for any of the 2 options as per your ease. 1- Repair the Screen. 2- Change the device.
How to download , Install and configure App Lock app
Downloading,Installing & Configuring App lock Downloading App Lock:-There are 3 ways to download and install App lock on your device. 1- Downloading App Lock via Play Store. 1- Connect your device with Internet. (Article on how to connect your device ...
Light not coming on in Pi
If Light is not coming in Pi, please follow the steps described below:- Step-1 Please Check the Connecting USB cable and Port to which Pi is connected is working properly. Step-2 Try connecting Pi with laptop or other power source. If Still problem ...
Light blinking green in Pi
Step-1Wait for Sometime to see if Red light comes up Step-2 Try connecting Pi with laptop or other power source. Step-3 Try putting the card in different Pi and see if that Pi is working fine. Step-4 Try putting a New card from CG
Light on but tablet not able to connect to Pi
Step-1 Restart the Pi and tablets and then try again Step-2 Check if the Pi code int tablet and Pi is same Step-3 Go to Settings and click on WLAN Click on the options button present in top right corner and click on Saved Networks Remove all the ...
Light is red on Pi but T.V not displaying content
Step-1 Check the HDMI cable connecting to Pi & TV is working fine. Step-2 Try putting another Card by CG into the PI. Note- This situation generally arises when someone shut down the Pi navigating through TV screen in this scenario Pi stops ...
Pi taking a long time to connect to the tablets.
Restart the Pi and check if Pi has enough free space i.e 5 GB. Steps to check free space in Pi Step-1- Remove SD card from Pi. Step-2- Insert the SD card into SD Card reader. Step-3- Connect it with Computer/Laptop. Step-4- When computer/Laptop ...
Does not show the Pi_AP Network when we connect to the Pi. What does that mean?
Step-1 Check if any tablet is showing the network. Step-2 Restart the Pi. Step-3 Restart the Tablets. If problem still persists, Change the SD card of Pi and try again if still problem didn't get resolved Change the Pi.
What is the procedure if the SD Card of a Raspberry Pi has been removed?
If SD card of a Raspberry Pi has been removed/Changed, Please follow these steps:- Step-1 Insert the New SD card provided by CG Step-2 Set the previously used school code in Pi. Step-3 Perform Push Updates process using Facilitator App You can now ...
Get School Data- Takes too long and then fails repeatedly. Unable to tell if data from school has been downloaded onto the Facilitator App
Step-1 Check if you have the latest version of Facilitator App Step-2 Make sure that latest Download data was performed and push updates happened to Pi. Step-3 Check that Pi is on a stable connection. Step-4 If gets school data shows failed then the ...
Sync to server - Takes too long - sometimes as much as 4 to 5 days and 40 to 50 tries. No error message displayed, so we are unable to tell what went wrong
Step-1 Update latest Facilitator App. Step-2 Ensure that you are on stable and working network connection.
Push Updates - Upgrades do not work easily. Often, one or more tablets do not get upgraded in each school and require multiple tries. There is no error message to understand what goes wrong
Push updates from facilitator app are different than of Updates on the Tablets Note:- Push update is meant to Update Pi only.
Post Push Update - Upgraded features show on tablet, but version number on Get School Data still shows the old number
Perform Send report once from the tablet.
Facilitator App is unable to find the School Raspberry Pi network
Step-1 Check if Tablets are showing the network. Step-2 Check the WiFi settings of the facilitator app, Make sure it is on. (WiFi setting of device should be Switched on). Step-3 Restart the Pi & Try again.
Unable to tell what version of CG Slate or Content is on the Facilitator App
Perform Download data if Unsure
Crash - CG Slate App stopped due a B2B Error
Perform Finish Activity UN-check
Slow Login - Student login takes a very long time, many times over 5 minutes
Step-1 Make sure not everyone is logging in at the same time. Step-2 Check internal space of Tablet. it should be 4 GB available space. To Check Internal Storage of Tablet,please follow the process provided below:- 1)Go to Home Screen by pressing ...
Learning Progress for a student is lost - Not been able to replicate
It happens when you Ok force logout on login screen.
CG Slate App hangs in the middle of an upgrade and also in the middle of using
Step-1Check Internal and open apps, Internal free memory should be more than 4 GB. To Check Internal Storage of Tablet,please follow the process provided below:- 1)Go to Home Screen by pressing Home key. 2) Enter Master Pin. 3) Go to Settings. 4) Go ...
Sometimes, if the tablets are not connected to the Pi, many of the IDs do not display on the landing screen
It is not a bug but a feature of CG Slate:- If not connected to Pi, Tablet only displays the profiles that were last logged in from that tablet.
Post Push Update - Tablet does not show the Upgrade Now option
Tablet will show Upgrade now options post 24 hours of Push update if there is any App upgrade available it is not mandatory that after every Push update process there would be an App upgrade pop up in Tablet. It would show the upgrade next day if the ...
Post Push Update - Tablet still shows the old features. There is no way to know if the upgrade has been completed
If the old features are coming after upgrading the app it itself indicates that the app has not been upgraded in such cases restart the device and upgrade again.
Student Login does not show up in other tablets if student forgets to log out and presses back on the Android. Other tablets when tried simultaneously,crash. Sometimes, the same login id is seen as active on two tablets
It is not a bug but a feature to avoid Data duplication. If same Ids are showing as active on two different tablets then at least one of them is not connected to Pi.
What if a student ID is deleted? Can it be recovered?
Yes! Just create the Student ID with same roll number,It will fetch the synced data from Pi.
How to reconcile Student Data (duplicate IDs)
Duplicate Id's Cannot be reconciled.
What is the procedure if the SD Card of a Tablet has been removed?
Re-insert the same SD card. Note- You either have to insert a new SD card or the Same SD card used before, SD cards from other devices will show Invalid Message.
Students bypass the Master Pin and set a Pattern Lock - How does one reset the tablet without knowing the Pattern Lock
Step-1Power off the device Step-2 Press power, volume up button simultaneously till device vibrates and shows Lenovo logo, keep holding the volume up button till a menu is displayed Step-3 Navigate in this menu using volume button to the option ‘Wipe ...
Students bypass the Master Pin and delete the CG Slate App - How does one reinstall the App and set things back to normal
Install the App from Shareit and then License it and again connect it with Pi.
Date/Time on the Tablet is different.This creates a problem with upgrade. How does one reset this?
Changing Date & Time in CG Slate To change Date & Time in your CG-Slate, please follow the steps provided below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. 3- Go to Settings. 4- Go to Date & Time. 5- Click on Automatic date & ...
Tablet is showing the Language Select Screen (Chinese/English)
It is not a bug! This situation comes when you press the volume Key while switching on the device this takes you to the factory reset mode, Please reboot the device to start Normally.
Content related issues
Content related issues Issues or requests related to content for example:- In many activities or videos, the audio does not work In many assessments, the Question and Image do not match In many activities, the Images in the chapter are incorrect ...
Get School Data - Logs very often do not get downloaded (They show a red cross)
Get School data is an internet dependent process,When the internet speed is low or connection is unstable it will show this error. Always keep your Facilitator App updated in order to avoid this issue.
How to Check CG Slate App Version.
How to Check CG Slate App Version. 1- Go to Home Screen by pressing Home key. 2- Enter Master Pin . 3- Go to Settings. 4- Go to Apps 5- Go to Manage Apps 6- Click on CG Slate App 7- Your app version will be shown here.