General
How to login Student account V2
To login Student account. Please follow the steps as shown in the image below: For better Experience please rotate your phone in Landscape Mode. In case you have any query please contact on our Portal & Raise the tickets.
Something went wrong even after (even after entering correct licence)
Something went wrong even after (even after entering correct licence) To resolve the above problem please follow the step below :- Ask to Delete the CG Slate app. Reinstall the CG slate App. If problem persist follow the step below Create the list of ...
Change Admin Details
To Change Admin details please follow these steps:- Click on Admin Profile enter Admin pin Click on Admin Profile Change Below details Name of the teacher Create a 4 digit pin for account Enter Teacher/Admin code Tick on Terms and Condition Click on ...
Change Student Details
To change Student Details follow these steps:- Click on Admin Profile Enter Admin Pin Click on student profile Click on dustbin icon 5. Click on ok 6. please fill the mentioned details:- Enter the roll number of students. Create a 4 digit pin for the ...
Unable to create new student account
To resolve this issue please contact our helpline 011-40747485 (Mon-Fri, 10AM-6PM). Please keep the roll number and project name handy for seamless experience.
Subject Thumbnail Not Showing
To resolve this issue please follow the process described below:- Restart the device and check if the problem has been resolved. If it gets resolved then don’t proceed with further steps. If problem is not resolved after restarting device 1- Perform ...
Roll number Generation
Please contact your Program Manager and ask him/her to contact on our helpline number 011-40747485 (Mon-Fri) 10AM-6PM.
New School Activation
Please contact your Program Manager and ask him/her to contact on our helpline number 011-40747485 (Mon-Fri) 10AM-6PM.
Master Pin Change
Please contact your Program Manager and ask him/her to contact on our helpline number 011-40747485 (Mon-Fri) 10AM-6PM.
Invalid Admin code
To resolve this issue please contact our helpline 011-40747485 (Mon-Fri, 10AM-6PM). Along With following details: Hardware ID School details
In app Dashboard creation
Please contact your Program Manager and ask him/her to contact on our helpline number 011-40747485 (Mon-Fri) 10AM-6PM.
Google Play Store has stopped
Google play services is an android os service and totally governed by google. To resolve this issue follow these steps: Update the OS of Device If the problem gets resolved please don’t proceed further. If still problem persists please follow the ...
Google Play Services Not Installed
Google play services is an android os service and totally governed by google. To resolve this issue follow these steps: Update the OS of Device If the problem gets resolved please don’t proceed further. If still problem persists please follow the ...
Forgot Admin Pin
To request Admin Pin, Please contact customer care our helpline 011-40747485 (Mon-Fri, 10AM-6PM) with admin code and hardware ID.
Device Hard Reset
To Resolve these issues please contact us on our helpline 011-40747485 (Mon-Fri, 10AM-6PM) alongwith device company, model number and reason for hard reset
Dashboard Creation
Please contact your Program Manager and ask him/her to contact on our helpline number 011-40747485 (Mon-Fri) 10AM-6PM.
CG Slate App is not Showing
If CG Slate App is not showing up on your device please download it from Play store using below provided link. https://play.google.com/store/apps/details?id=com.cgslate.app.b2bNew&hl=en_IN&gl=US Once installed please reachout to our customer care ...
Android Webview not Installed
Google play services is an android os service and totally governed by google. To resolve this issue follow these steps: Update the OS of Device If problem gets resolved please don’t proceed further. If still problem persists please follow the process ...
Account Disassociation
To initiate this request. Please contact our customer care 011-40747485 (Mon-Fri, 10AM-6PM) With roll number of student & reason for Disassociation.
The Message Parse Error While Updating the CG Slate App
To Resolve this issue Please Follow these Steps:- Download the app again from Play store. https://play.google.com/store/apps/details?id=com.cgslate.app.b2bNew&hl=en_IN&gl=US If it gets resolved then don’t proceed with further steps. If still a ...
Account already created in another Device
To Resolve these issues please contact us on our helpline 011-40747485 (Mon-Fri, 10AM-6PM).
My CG Slate shows External Id is not a valid field whenever I switch it on.
My CG Slate shows External Id is not a valid field whenever I switch it on. To resolve this issue please follow the process described below:- 1- Perform the Report issue process (Link to the article) and note down your ticket number. 2- Call on our ...
My CG Slate shows Invalid SD Card / OOPS we cannot locate the Module whenever I switch it on.
My CG Slate shows Invalid SD Card whenever I switch it on. To resolve this issue please follow the process described below:- 1- Perform the Report issue process (Link to the article) and note down your ticket number. 2- Call on our IVRS number ...
CG Slate app crashes whenever I click on it.
CG Slate app crashes whenever I click on it. To resolve this issues please follow the process described below:- 1- Update the CG Slate App (Link to the Article). 2- Restart the device 3- If your problem still persists “Clear Internal Storage of ...
CG Slate App is not responding message comes whenever I click on it.
CG Slate App is not responding message comes whenever I click on it. To resolve this issues please follow the process described below:- 1- Update the CG Slate App (Link to the Article). 2- Restart the device 3- If your problem still persists ...
Changing Date & Time in CG Slate
Changing Date & Time in CG Slate To change Date & Time in your CG-Slate, please follow the steps provided below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. 3- Go to Settings. 4- Go to Date & Time. 5- Click on Automatic date & ...
Clear Data Process in CG Slate
Clear Data Process in CG Slate If you are asked to perform “Clear Data Process” , please follow the process described below:- Important Note:- It is necessary to connect with Internet while performing “Clear Data process”.(Link to the Article) 1- Go ...
Connecting your device with Internet
Connecting your device with Internet This article will guide you on connecting your device with internet. To connect your device with Internet,please follow the process described below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. ...
Every time I open CG Slate App It asks for License & Project name
Every time I open CG Slate App It asks for License & Project name To resolve this issue,please follow the process described below:- 1- Go to Home Screen by pressing Home key. 3- Go to Settings. 4- Go to Security 5- Click on Screen Lock. 6- Change the ...
Every time I Sync the data message “Send Report Failed” Comes
Every time I Sync the data message “Send Report Failed” Comes To resolve this issue please follow the following steps 1- First of all check if the the network to which your device is connected is working properly or not (You can do it by simply ...
How to check if the SD card shows in file manager
How to check if the SD card shows in file manager To check whether SD card is being detected by your device or not,please follow the process described below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. 3- Click on Menu. 4- Click ...
How to perform “Report issue Process”.
How to perform “Report issue Process”. If you are asked to perform “Report Issue Process” , please follow the process described below:- Important Note:- It is necessary to connect with Internet while performing “Report issue process”.(Link to the ...
Install Blocked issue in My CG Slate
Install Blocked If you are facing this issue while updating CG Slate, please follow the process described below:- 1- Go to Home Screen by pressing Home key. 2- Enter Admin Pin. 3- Go to Settings. 4- Go to Security. 5- Click on Unknown sources. 6- An ...
Internal Storage Full
Internal Storage Full If your device always shows message “Internal Storage Full” and your device tends to response slow, please do perform the below described process:- Important Note:- Before performing these steps please ensure to backup your ...
How Can I License my CG Slate
Licensing CG Slate Important Note-To license your CG Slate app you must have valid license in form of QR code. To license your CG Slate, please follow the process described below:- 1- Connect your device with Internet. (Article on how to connect your ...
My CG-Slate is not working without Internet
My CG-Slate is not working without Internet To resolve this issue you need to follow the following steps. 1- Go to the Home Screen by pressing the Home key. 2- Enter Admin Pin. 3- Go to Settings. 4- Go to Apps. 5- Go to Manage Apps. 6- Go to All Apps ...
My device is broken
My device is broken If your Device is broken then first of all inform your “Admin” about the issue after that you can buy a new device.
My Device is lost or stolen
My Device is lost or stolen If your Device is lost or stolen by someone immediately inform your Admin about the incident and buy a New Device.
My Device is not Getting Charged
My Device is not Getting Charged To Diagnose the real reason behind this,Please follow the process described below:- 1-Try to charge it with another working charger, if it works you need to replace the old charger with a newer one. (If problem still ...
My Device Screen is Flickering
My Device Screen is Flickering If your Device’s screen is flickering then first of all inform your “Admin” about the issue after that you can opt for any of the 2 options as per your ease. 1- Repair the Screen. 2- Change the device.
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